FAQ'S

Can I change my order once placed?
Yes, but only before your order has been picked in our warehouse. Once this has happened your order will be made and dispatched to you.


Can I have my Football Kits dispatched sooner?
Please select 'fast track' in the delivery method when placing your order. There will be an additional charge for this, but your hand made order comes out super quick!


Can I purchase personalised football kit from the store?
All embroidered teamwear must be ordered online as we hand make it all, however your order can be collected in store. You will receive a dispatch email which means your item is ready to collect which normally takes around 5 working days.


Can I return end of line/clearance items?
Unfortunately we cannot accept return of any end of line/clearance items for refund or exchange.


How do I know what size to order?
Please refer to our size guide on each item before adding to basket. We hold blanks of most teamwear garments in our store in Basingstoke should you wish to try on before ordering, especially if items are being personalised as they cannot be refunded or exchanged. We recommend calling before you make the trip so we can ensure we have your size available in-store.


How long will my order take to be dispatched?
We manufacture all items in house and all orders are hand made with the personalisation you require.
As a result all team wear orders are normally shipped within 5-7 working days. If you are desperate for your kit, upgrade to our industry leading fast track service. Please note: throughout our peak periods due to high levels of orders it may take slightly longer to dispatch your order particularly if we are hand making it!
Equipment and unpersonalised clothing have a slightly quicker turnaround of 2-3 working days.


My garment is the wrong size, can I return it?
We can exchange any item as long as there is no extra personalisation such as names, numbers or initials. We cannot exchange any sublimated items. Please return your item to: Serious Sport Group, Returns Department, The Dummer Cricket Centre, Dummer, Basingstoke, RG25 2AR with your completed returns form found on the reverse of your order details enclosed in your original package. Returns can only be accepted within 14 days of receipt.


If I order equipment online, when will I receive my order?
We aim to dispatch all equipment orders within 2 working days subject to items being in stock. If you need it any sooner upgrade to our next day delivery or even fast track delivery options. If you order team wear with your equipment then it will be around 5 working days for dispatch unless you fast track the order.


We have had a new player start mid season can we order kits as a one off?
Yes that's not a problem at all, we have no minimum orders


Our team needs a sponsor, will Toga Sports sponsor us?
This is a question we are regularly asked, unfortunately we are unable to offer sponsorship, we value all of our customers equally, so we feel it would not be fair to favour teams with sponsorship. We understand football kits tend to look better with a sponsor logo, if you feel the same but don't have a sponsor then Toga Sports will gladly add our logo to the kits for free.

We do understand that it can be expensive running a team, so we keep our football kits as cheap as possible, whilst maintaining high quality and service for everyone.


Why are the kits so cheap?
Here at Toga Sports we manufacture our own range of football kits, the advantage to this is we have control over the production and integrity of our products.
Our football kits are ethically produced our prices are kept low as we do not use 'middle men' and pass the savings on to our customers.

© All rights reserved Toga Sports 2019. Toga Sports part of the Serious Sport Group.